Delivery Information

At BertynJoel, we understand that receiving your handcrafted potli bag is an exciting moment. We strive to ensure your order reaches you safely and promptly, no matter where you are in the world.

Processing Time

Each of our bags is handcrafted with meticulous attention to detail. Please allow 2-3 business days for us to carefully prepare and package your order before it ships. During peak seasons or for custom orders, processing may take up to 5 business days.

Shipping Methods & Timeframes

We partner with trusted international carriers to deliver your order:

• Standard Shipping (7-14 business days): $15 or FREE on orders over $100
• Express Shipping (3-5 business days): $35
• Priority Shipping (1-3 business days): $55

International Orders

We ship worldwide! International customers are responsible for any customs duties, taxes, or fees imposed by their country. Delivery times for international orders vary based on destination and local customs processing.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your package's journey to your doorstep.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your beautiful bag.